Consistent Communication Every Step of the Way

5/27/2020 (Permalink)

When you have a water damage in your home or business, your top priority is to begin the cleanup process as soon as possible.  If you have never been through the process, you may not understand what each step entails from start to finish.   We understand that communication is key to making the mitigation and restoration as stress free as possible for our customers.  We don’t just walk you through the details at the initial visit, we are there every step of the way to make sure you have answers to all your questions.  During the job, you will have your very own “customer concierge”.  You will be assigned one of our Job File Coordinators who will be your one point of contact.  They will communicate directly with your insurance companies and relay all details directly to you to insure you are never “in the dark” when it comes to the status of your job.   Our electronic record keeping system DryBook Mobile, means that we can quickly and accurately share drying status reports with you and your insurance company at a moment’s notice.  At SERVPRO of Mobile County, we realize that taking care of a water damage is about so much more than the technical aspects.  It’s about taking care of the customer that truly matters!  If you experience a water damage in your home or business call the IICRC Certified experts at SERVPRO of Mobile County!