Water Damage FAQs

9/29/2020 (Permalink)

Water Damage FAQs

When water damage strikes, it can be a stressful and overwhelming situation. You want someone on-site to begin cleaning up the damage as quickly as possible.  At SERVPRO of Mobile County, we also want to begin the cleanup as quickly as possible to minimize secondary damage.  With time being of the essence, we understand that we deliver a lot of information to you in a short amount of time at the initial visit.  During the stress of the moment, it may be hard to retain all the details that are being relayed.  To minimize confusion, we have developed a document answering some of the most frequently asked questions to leave behind on each job.  This is one more step we take to ensure transparent and effective communications with each of our customers.   Some of the questions answered are:

• Do I need to leave the equipment in place?

Yes. We understand that the equipment can be noisy and disruptive. However, shutting equipment off may lengthen the time of the drying process.

• How long does the drying process take?

Typically, the drying process takes 3-4 days. However, drying is not an exact timeline. We dry to a predetermined goal and monitor to evaluate when the wet materials have reached their goal.

• How often can I expect to get updates during the process?

Your JFC (Job File Coordinator) acts as your very own customer concierge. They will contact you each day via your preferred method of communication (email, text, phone call) while mitigation is taking place to give you updates and address any questions or concerns you may have. Keeping you well informed is important to creating a great customer experience for you.

At SERVPRO of Mobile County, we are constantly striving to develop tools that can help enhance the overall customer service experience.  If you have a water damage in your home, you can reach us at 251-343-0534 any time of the day or night.