Water Damage When You Weren't There To Stop It

7/26/2021 (Permalink)

Have you ever had water damage in your home or business? The tiniest problem when it comes anything involving water can cause so much damage! Often, people their leave vacation homes or commercial buildings to head home, forgetting to shut off the water. Since these buildings will usually be unattended for some time, a pipe leak, any appliances leak or even, worse you left a sink or bathtub running in a hurry to hit the road. What a mess when you have when you finally return.

On the other side of that scenario, you may have left your home in a hurry, forgetting to check for potential water hazards when you to you left for your vacation. Now you have returned home to the same mess.

When you have a water damage in your home or business, your top priority is to begin the cleanup process as soon as possible. If you have never been through the process, you may not understand what each step entails from start to finish. We understand that communication is key to making the mitigation and restoration as stress free as possible for our customers. We don’t just walk you through the details at the initial visit, we are there every step of the way to make sure you have answers to all your questions. During the job, you will have your very own “customer concierge.” You will be assigned one of our Job File Coordinators who will be your one point of contact. They will communicate directly with your insurance companies and relay all details directly to you to you, insuring you always know what is going on with the job.

Our electronic record keeping system DryBook Mobile, means that we can quickly and accurately share drying status reports with you and your insurance company at a moment’s notice.  At SERVPRO of Mobile County, we realize that taking care of a water damage is about so much more than the technical aspects.  It’s about taking care of the customer that truly matters!  If you experience a water damage in your home or business call the IICRC Certified experts at SERVPRO of Mobile County.