Understanding Your Insurance Mitigation Responsibilities

9/10/2024 (Permalink)

Don't let the unknows of improper fire, water, mold and storm mitigation and restoration leave you stranded, pick SERVPRO of Mobile County.

Understanding Your Insurance Mitigation Responsibilities

Reading an insurance policy can be challenging, especially when it’s filled with legal jargon and complex terminology. One crucial section that deserves your attention is the mitigation of damages clause. This clause is a key component of all insurance policies and usually reads something like this: “Each indemnified party will take and will procure that its affiliates take all such reasonable steps and actions as are necessary to mitigate any claims under this section…” 

A "mitigation of damages" clause in an insurance policy outlines the responsibilities of the policyholder to take reasonable steps to minimize or prevent further damage to the property after an initial loss event. Here’s a general idea of what such a clause typically includes:

Key Aspects of a Mitigation of Damages Clause

1. Duty to Mitigate:

   • The clause usually requires the insured party to take reasonable actions to prevent additional damage after the initial incident. This means the property owner should act promptly to limit the extent of the damage.

2. Reasonable Steps:

   • It specifies that the steps taken must be reasonable under the circumstances. For example, if a pipe bursts, reasonable actions might include turning off the water supply and moving items to prevent water damage.

3. Requirement for Immediate Action:

   • The clause often stipulates that the insured must act as soon as possible. Delays in taking mitigation steps can affect the insurance coverage or the amount of compensation.

4. Obligation to Notify Insurer:

   • The clause might also include a requirement to notify the insurance company of the damage and the steps being taken to mitigate it. This ensures the insurer is aware of the situation and can provide guidance or support.

5. Impact on Claims:

   • Failure to adhere to the mitigation clause can lead to partial or total denial of the insurance claim. Insurers may argue that the additional damage could have been prevented if proper mitigation steps were taken.

Example Wording

While the exact wording can vary by policy and insurer, a typical mitigation of damages clause might read something like this:

“In the event of loss or damage, the Insured is required to take all reasonable steps to mitigate further damage. This includes, but is not limited to, taking immediate actions to protect the property from additional harm and notifying the insurer of the damage and mitigation actions taken. Failure to take reasonable steps to mitigate the damage may result in a reduction of the claim payment or denial of the claim.”

Importance of Understanding the Clause

Understanding and adhering to the mitigation of damages clause is crucial for ensuring that your insurance claim is processed smoothly and that you receive the coverage you’re entitled to. If you’re unsure about what constitutes reasonable mitigation actions, it’s wise to consult with restoration professionals or your insurance agent for guidance.

Why the Mitigation Clause Matters

When your property is hit by a fire, flood, or other disaster, the mitigation clause becomes highly significant. It means you, as the property owner, must take reasonable steps to prevent further damage. Ignoring this clause can have serious consequences, much like neglecting medical treatment can affect insurance claims for a car accident injury.

Common Pitfalls in Mitigation

• Failure to Tarp Roof Damage: One property owner did not cover a damaged roof, leading to further water damage. The insurer denied coverage for the additional damage because the owner did not take immediate action to mitigate the problem.
• Neglecting Vehicle Protection: Another commercial property owner left vehicles near a damaged wall. When the wall collapsed, the insurance claim was denied because the owner could have moved the vehicles to a safer location.
• Disagreements Over “Reasonable” Actions: In some cases, insurance claims are refused due to disagreements over what constitutes “reasonable” mitigation steps.

Typical Mitigation Steps Property Owners Can Take

• Flood Situations: If a pipe bursts and floods your home, you can likely turn off the main water supply and move valuable items to higher ground to prevent further damage.
• Roof Damage: For storm-damaged roofs, it’s important to protect your inventory, prevent additional weather damage, and secure the property against potential burglary.
• Safety First: Property owners are not expected to take actions that are unsafe or beyond their capabilities.

Why Professional Help is Essential

Determining what constitutes “reasonable” mitigation steps can be confusing, especially in the aftermath of a disaster. Emotional stress and trauma can further impair decision-making. That’s why it's crucial to call in professional mitigation and restoration services as soon as possible.

Mitigation professionals are highly knowledgeable about the legal obligations and responsibilities specified in insurance policies. They understand exactly what steps need to be taken to comply with these requirements and ensure that damage is addressed effectively. By working closely with insurance carriers and construction partners, these experts ensure that all necessary and expected mitigation actions are executed promptly and efficiently.

Why It's Important to Call a Mitigation Company

1. Expert Knowledge: Mitigation companies like SERVPRO of Mobile County have a deep understanding of the insurance policies and the specific mitigation requirements. This expertise helps in taking the correct steps to prevent further damage and ensuring compliance with policy terms.

2. Efficient Action: Professional mitigation teams can swiftly assess the situation and implement necessary measures to address the damage. Their prompt action helps minimize the extent of the damage, which can be crucial for protecting your property and reducing overall repair costs.

3. Insurance Coordination: These professionals are experienced in working with insurance carriers. They can streamline communication and documentation, making the claims process smoother and increasing the likelihood of a favorable outcome.

4. Comprehensive Services: Mitigation companies, like SERVPRO of Mobile County provide a range of services, from water extraction and smoke removal to structural repairs. Their ability to handle all aspects of the mitigation process ensures that no detail is overlooked.

SERVPRO of Mobile County: Here to Help® 

As a locally owned and operated business with over 20 years of experience, SERVPRO of Mobile County is here to assist you with your mitigation and restoration needs. Our team will be onsite within 60 minutes of your call, ready to help you navigate the challenges of property damage and insurance claims.

For immediate assistance, call us anytime at 251-343-0534 to support you through this challenging time.

Make Sure Your Restoration Company is IICRC Certified

8/14/2023 (Permalink)

We believe in setting industry benchmarks and prioritizing the highest standards of service for our customers. This commitment is reflected in our IICRC certification, a mark of excellence that sets us apart.

The IICRC, or Institute of Inspection, Cleaning and Restoration Certification, is a globally recognized organization that establishes and upholds the best practices within our industry. Achieving IICRC certification requires rigorous training, comprehensive examinations, and a commitment to staying updated with the latest advancements. When you choose SERVPRO of Mobile County, you're choosing a team of professionals who have not only met these rigorous standards but continue to exceed them.

But why does IICRC certification matter for you, our valued customer? Simply put, it assures you that you're entrusting your property to experts who possess the knowledge, skills, and ethical practices necessary to deliver top-notch results. With our IICRC certification, you can rest easy knowing that every step of the process – from assessment to restoration – is carried out by individuals who understand the science behind our work.

Furthermore, IICRC certification speaks to our commitment to your satisfaction. We adhere to a strict code of ethics, ensuring transparency, honesty, and integrity in all our interactions. You deserve nothing less than the best, and our IICRC certification reflects our dedication to providing you with exceptional water restoration hat stand the test of time.

Why SERVPRO is a Top Choice for Post-Disaster Cleanup and Restoration

8/31/2021 (Permalink)

If there’s any doubt about why SERVPRO is the first choice across the nation as the leading restoration company in the industry, one only needs to look at the costs and efforts it takes after massive destructive events such as storms, fires, or floods that have torn through communities. According to the Perryman Group, local residents and business owners expected to loose over $14 billion in gross costs after Hurricane Laura. 

Mitigation and Reconstruction has many challenges to be expected, but why play the guessing game when you can hire a specialist that has over fifty years of experience and over 1,900 franchises to stand behind their name. 

Four Reasons Why SERVPRO of Mobile County is the top Restoration Services in Alabama

• Exceptional Resources to Handle Disasters
  • SERVPRO has a network of over 1,900 franchises across the United States, offering an enormous amount of resources within a moments notice, no matter the size of the disaster or need.
  • Consistency of equipment, employee training, product quality and accepted and approved by all insurance companies.

• Our Teams are Highly Trained 
  • All of the SERVPRO teams and SERVPRO of Mobile County have specialists that have extensive experience in the disaster and recovery field. Each team is highly trained to handle each event.
  • We handle daily situations that have granted us the opportunity over the past fifty years to perfect and continue to improve our techniques and approach. 
  • We handle all aspects of disaster clean up and the following
    • Air duct cleaning service
    • Mold removal
    • Fire damage restoration service
    • Flood cleanup and water removal
    • Residential and commercial cleaning service, including water cleanup
    • reconstruction
    • Carpet Cleaning
    • Upholstery Clean
    • Commercial Reconstruction
    • Commercial Mitigation
    • and many others 
•  Quick Response Time means Reduced Costs
  

  • Storms can cause massive damages to a building and homes, allowing plenty of water into areas that should be dry. The water needs to be removed quickly and a removal and drying systems put in place to save the structural integrity of the building. Standing water can also lead to more expensive and inconvenient problems, like mold growth and corrosion. 

    SERVPRO of Mobile County has the latest techniques and equipment to remediate the situation, saving the client lost time and money. 

  • Our teams are trained and knows which surfaces to save and which could be replaced cost-effectively. The end result, is a shorter restoration period and more reliable results.

• We have the acceptance and Experience with All Insurance Companies
  
  • Having to handle and understand where to begin after a home or business loss is confusing in itself. From what to expect, how to handle each step and how to communicate with insurance companies, SERVPRO of Mobile County can lead you through each step. We even have a personal Concierge Staff that is assigned to each client to answer each of their questions for fluid communication. 
  • We are proud of our solid reputation not only with our clients, but with national and local insurance companies.

SERVPRO of Mobile County is proud to be the restoration leader for residential and commercial companies here in Mobile County from Dauphin Island to Axis, AL. We are proud to live and serve our community when they need it the most. We are available 24/7.  

What Do I Do if an Employee Tests Positive for Covid-19 in Mobile, AL?

8/4/2021 (Permalink)

From Commercial Businesses to Boats, SERVPRO of Mobile County is the leader in Covid-19 and Bio-Hazard cleanings in Mobile, AL.

What Do I Do if an Employee Tests Positive for Covid-19?

From Citronelle to the shores of Dauphin Island and everywhere in between, the residents of Mobile County are seeing a resurgence of Covid-19.  Many businesses are confronted with the latest question, of “What do you do if an employee tests positive for COVID-19, and how do I properly clean the office?” As an employer, you have some questions to answer regrading the COVID-19 positive employee and the rest of the team. What does your employee need to do to properly isolate? How long do they need to isolate? Have any other employees been exposed through "close contact"? What is the definition of "close contact"? If other employees have been exposed, what are their quarantine requirements?  The number one place for the most up to date protocols can be found on the CDC’s website https://www.cdc.gov/coronavirus/2019-ncov/community/workplaces-businesses/index.html . 

Second, you have to choose a provider who cannot only be trusted, but know they are a recognized as a leader in the bio-cleaning industry. As our market becomes increasingly more saturated with the number of companies offering COVID-19 clean ups, it can be confusing and even overwhelming to know exactly what processes and protocols these companies should be following. SERVPRO of Mobile County not only has the extensive training and experience, but we have over 50 years of experience backing up each of our teams. Here is a list of questions a client should ask when looking for a cleaning provider.  

• What are your teams' training to handle COVID-19?
• What is your Biohazard cleaning experiences?
• What type of CDC Cleaning Products does your company use?
• What are your cleaning protocols and options available?
• What are your hours and availability?
• What safety measures do your teams utilize while cleaning the site?

Your company’s safety is our number one goal. You have a choice in choosing a provider, but know SERVPRO of Mobile County is available 24/7, and is the leader in the nation when it comes to cleaning your business after a Covid-19 or any Bio-hazard exposure.  Check out our website for details about the Certified: SERVPRO Cleaned. https://www.SERVPROmobilecounty.com/certified-SERVPRO-cleaned

Customer Communication – Why It Matters

7/22/2021 (Permalink)

The experience of any damage to your home and belongings can be traumatic and stressful. Whether you had pipe burst when you weren’t home to shut off the source, a fire started leading to flooding from the water that extinguished it or storm damage has diminished the integrity of your home or commercial building. All of these factors lead to potential mold growth and more problems if not treated properly.  We want to help you begin the healing and recovery process as quickly as possible to avoid further damage and try to save as much of your belongings as possible. We understand that when we arrive on-site you may be overwhelmed, and we want to make sure we do everything we can to help.  Recently, as part of a new customer service initiative, we have created Frequently Asked Question (FAQ) flyers to leave with our customers. The questionnaire is loss specific (fire, water, storm, mold, cleaning) and it answers some of the most common questions we encounter from customers after the initial on-site visit. We feel that it’s important for you to have something tangible to refer back to if you have questions during the duration of your cleanup and restoration.  We also assign a JFC (Job File Coordinator) to each job at the onset. Serving as your very own “customer concierge” they are your direct point of contact through the entire job process. They handle all communication with your insurance company and keep you informed of the job status as it progresses. We also utilize cutting edge technology, such as our DryBook Mobile that allows us to quickly and efficiently share electronic job diary notes and drying status reports with those who need them. Consistent, clear communication is key to ensuring a positive service experience and SERVPRO of Mobile County will be with you every step of the way!

Reconstruction From Start to Finish

4/19/2021 (Permalink)

With our growing construction services division, SERVPRO of Mobile County can literally walk you through any project from start to finish. 

We all know the struggles of dealing with multiple contractors on a project. For your everyday homeowner or property manager, the day to day duties can be difficult at times to manage such as the logistics of who or which contractor will show up, receiving a follow up call with a competitive estimate, how long the project should take, and your best point of contact for questions during the job process.…it can be an absolute nightmare! Here at SERVPRO of Mobile County, we are here to eliminate the headache for you.

Whether you are thinking about starting a new construction project or experiencing an unexpected loss that will require quick reconstruction services, our one point of contact process will reduce your stress and confusion throughout the entire process and streamline the efficiency of the entire job.

Our trained construction job file coordinators (JFC’s) are here to guide you through every part of a residential and/or commercial construction and reconstruction project. Essentially, they will be your personal concierge for any questions that you should have throughout the entire process. 

With this exciting new division, we are now able to streamline your mitigation and restoration process while also eliminating the need for multiple vendors on your project. We pride ourselves on being your “one-stop shop”. 

Why Choose SERVPRO of Mobile County?

1/19/2021 (Permalink)

Our clients can be confident when our employees enter their home or office, they will be working with the best in the Restoration Industry.

For over 5 decades, the name SERVPRO has been synonymous with remediation and restoration excellence. We have led the industry in innovation and customer satisfaction.  We follow all IICRC standards and make sure our highly trained team is always up to date in all certification areas.  IICRC sets the high standards for the cleaning and restoration industries. Many people ask, “What does it mean to be an IICRC certified firm?” It means here at SERVPRO of Mobile County, we strictly follow and enforce the latest and best industry practices and standards! SERVPRO of Mobile County is the trusted choice in Mobile County when something unexpected happens. You can trust that each of our team members are highly trained with the proper knowledge and tools to effectively complete the job.

From weekly Tuesday Team Training Sessions to ongoing certification classes opportunities throughout the year, our employees are continuously strengthening their knowledge.  In times of disaster and crisis, it is critically important to choose a company who will not only get the job done, but done correctly.  This expertise helps us to offer confident and thorough recovery efforts, but also helps to push our entire team to exceed the expectations of home and business owners throughout our community.  

A New Year Brings Opportunity for Reflection and Growth, SERVPRO of Mobile County

1/18/2021 (Permalink)

Why choosing SERVPRO of Mobile County to be your restoration company in 2021.

The New Year’s brings new goals and new resolutions to better improve ourselves as individuals and as a company.  Here at SERVPRO of Mobile County, we look at each year as an opportunity to reflect on the past year’s goals and commitments. Our New Year’s goals reflect on the past year’s success and weakness to improve for the new year. SERVPRO of Mobile County is committed to strengthening our teams and company to better serve our community and clients. As a top Fortune 500 company for the 15^th consecutive year in Restoration Services Industry, we are proud to be the leaders in the industry. We are continuously working to improve ourselves to ensure each client is confident in their restoration company choice. 

• Certifications
• Job Standards
• Consistency
• Team Training
• SERVPRO Brand Consistency from products, training and employee expectations
• Communication
• Caring
• Community involvement

 It is a privilege to live here and work in the Mobile County area. We love calling the Mobile County area home.

Certified: SERVPRO Cleaned: Flu Season and COVID-19

10/20/2020 (Permalink)

When you need the highest standard of cleaning and disinfection, you need Certified: SERVPRO Cleaned!

Flu season is upon us once again.  This year is especially unique due to the ongoing battle to curb the spread of COVID-19.  So, what does this mean for you?  Experts are recommending, as always that you get your flu shot.  And of course, the CDC recommends that you continue to follow the guidelines that have been in place since the beginning of the Coronavirus pandemic.  Wash your hands regularly, use hand sanitizer frequently, wear a mask and practice social distancing whenever possible.  Regular cleaning and disinfection of high touch surfaces is also recommended, especially for offices and businesses open to the public.  You can rest assured that SERVPRO of Mobile County, will be here every step of the way to help you through this unprecedented flu season.  We have always been the experts in clean and our crews have undergone extensive IICRC training focusing on the removal of biohazard pathogens.  Our stringent standards and adherence to all CDC and EPA guidelines means that you can have peace of mind knowing you are receiving the highest level of service.  When just “clean” won’t do, you need Certified: SERVPRO Cleaned.  Call us today at 251-343-0534.

Dedication to Customer Safety

9/28/2020 (Permalink)

Safety is always a top priority here at SERVPRO of Mobile County!

At SERVPRO of Mobile County, we believe taking care of our customers is about more than just completing the job. It is about how you do that job, what tools you use and going that "extra mile". One way in which we go that "extra mile" is by making customer safety a top priority. This may require added costs or additional resources, but we truly believe that there are no shortcuts when it comes to providing exceptional service for our customers.  Here are some extra steps we take to ensure the highest level of safety for our customers on every job site:

• Products - We believe in using the safest "green" products available.
• Benefect is a botanical, plant based, hospital grade disinfecting solution that poses no health hazards to humans or animals.
• Training and Certification - Our technicians undergo rigorous training to ensure that they utilize proper techniques to ensure safe environments for our crews and our customers.
• IICRC Certification - our team holds a total of 31 certifications across the board
• OSHA 10 and OSHA 30 Certification
• Protocols and Standards
• PPE
• Proper Containment
• Certified: SERVPRO Cleaned
• Proper disposal of biohazard waste

When you choose SERVPRO of Mobile County, you can rest assured that you will be receiving the most qualified service with an emphasis on customer safety above all else.   If you need service, you can reach us at 251-343-0534 24 hours a day, 365 days a year…because disasters don’t wait!

Fall Increase in Property Claims

9/22/2020 (Permalink)

September 22 is the first official day of fall!

Did you know that each year, September 22 is officially the First Day of fall here in the U.S.? 

Did you know that each year, September 22 is officially the First Day of fall here in the U.S.?  Also known as the autumnal equinox, it is one of only two days when the sun is directly above the equator dividing night and day into exactly equal portions.  The other day is the spring or vernal equinox.  Did you know that the beginning of fall also means a noticeable increase in the number of homeowner’s insurance claims?  Claims that tend to rise as the weather turns cooler include:

• THEFT - Home robberies increase by 25% as the leaves begin to change. You can protect your home by keeping lights on a timer or using a motion detector. Installing video cameras that are accessible by an app is a cost-effective way to monitor your property when you are away from home. You should also make sure to store valuables like jewelry in a safe or safety deposit box.
• FIRE DAMAGE - Fire and smoke damage claims also increase due to the use of grills and fireplaces. According to gov each year home fires cost 2,500 people their lives and cause over $7 billion in property damage.
• WATER DAMAGE – Freezing pipes and water damage account for nearly 20% of all property claims during the last quarter of the year. Be sure to insulate exposed pipes and shut off the main water supply before going out of town.

As we move into fall, take some time to inspect your home.  Making small fixes now could save you a headache down the road.  And remember, we are always here to help should you need us.  At SERVPRO of Mobile County we are available 24/7 to make it “Like it never even happened.”

One on One Service

9/8/2020 (Permalink)

How many times have you called a company and gotten a random customer service agent on the other end of the line?  Each time you call you get routed to a different person and often left with more questions than answers.  At SERVPRO of Mobile County, we understand how frustrating the customer service merry-go-round can be.  As part of our commitment to customer service excellence, we promise you will never have to wonder who to ask for when you have questions or concerns during the job process.  At the onset of each job, you will be assigned a Job File Coordinator to guide you throughout the entire process.  They will be your one point of contact, always available to answer any questions or address any concerns you may have.  Your JFC will act as an intermediary between you and the insurance company.  They will coordinate directly with your insurance provider to ensure the job process runs smoothly.  One on one service…just one more way we fulfill our promise to “Go the Extra Mile”.

Free Estimates

8/10/2020 (Permalink)

When disaster strikes, the last thing you want to be concerned about is budgetary restraints.  When water damage or fire damage happens, it can be one of the most stressful situations you may ever face.  You want cleanup to begin as quickly as possible, but you also need to know how bad the damage is and what the restoration plan entails.  We understand that you need answers without having to worry about finances and we are Here to Help.^®  We pride ourselves on having the fastest response times in the industry. With our speedy response guarantee, we will have a first responder on site within one hour of your initial call to evaluate the damage and develop a customized plan to meet your unique set of needs.  This initial evaluation and estimate is a FREE service we provide to you.  Once the job begins, we will also coordinate directly with your insurance company regarding job costs and payment.  At SERVPRO of Mobile County, our goal is to make the recovery process as easy as possible for all of our clients.  If you experience a fire or water damage emergency, give us a call at 251-343-0534 to schedule your FREE ESTIMATE.

Mold Remediation Specialists in Semmes, AL

7/22/2020 (Permalink)

Here you can see the exhaust system we set up do filter out contaminated air.

If you find mold in your home, don’t trust just anyone to take care of the job.  When you call in the experts at SERVPRO of Mobile County you can rest assured that you are receiving the most experience and qualified service available.  In addition to the backing of a national franchise name that has been synonymous with leading the industry, you have the expertise of a local IICRC Certified firm.  Our team members have undergone rigorous training and testing to receive certification as Applied Microbial Remediation Technicians.  We take your safety very seriously and follow all protocols as set by the EPA and OSHA.  It is important to have proper training in order to avoid cross contamination and possible further issues down the road.  Containment is a critical step in the remediation process that can have seriously consequences if not completed properly.  Before beginning the job, you must set up proper barriers (containment) between rooms and ensure that openings on cabinetry and appliances, as well as any other space that is not airtight is sealed.  If not properly contained, spores may spread as the remediation process begins.  Air scrubbers are also used to filter contaminated air out through custom exhaust systems as you can see in this picture from a home in Semmes.  If you suspect a mold issue in your home, give us a call at 251-343-0534.

Coronavirus - Fighting the Spread

7/15/2020 (Permalink)

Many hand sanitizers have been designated by the FDA as having possibly dangerous effects on your health.

At SERVPRO of Mobile County, our essential employees are out there everyday fighting the spread of COVID-19.  We take every precaution and follow all CDC guidelines to ensure the most effective cleaning process while protecting our employees.  In accordance with protocol, our technicians utilize necessary PPE (personal protective equipment) on each job site and we strictly adhere to proper donning and doffing procedures.  There has been some controversy regarding what cleaning methods are effective (such as fogging only); however, one area that has not been debated is the efficacy of proper handwashing and sanitizing routines.  Using hand sanitizer often is of the best ways you can protect yourself and prevent the spread of the virus.  In addition to following stringent PPE protocols, we strongly encourage our technicians to use hand sanitizer often throughout the day.  We visit multiple job sites throughout the course of our day and taking extra measures can not only protect our team but help to protect our customers as well.   In June of 2020, the FDA released a list of hand sanitizers that contained significant amounts of methanol and should not be used.  Methanol has potentially harmful side effects including nausea, headaches, dizziness, seizures and even death in some cases.  Since the release of the initial list, there have been numerous updates.  You can keep up with this ever-evolving list by CLICKING HERE.  You should also always check your product labels and toss out any hand sanitizer containing methanol. 

Going the Extra Mile

6/3/2020 (Permalink)

Going the extra mile, the SERVPRO of Mobile County promise to our customers!

When it comes to taking care of our customers, our goal is to push beyond simply what is "expected" and always give more.  We are dedicated to going the extra mile to make sure that our customers have the best experience possible, even during difficult times.  Did you know the phrase "go the extra mile" is derived from the biblical text of the New Testament? In the book of Matthew, chapter five, verse forty-one, Jesus says, "Whoever forces you to go one mile, go with him two." In our modern society this phrase has come to mean making additional or special effort to achieve something. For us it means taking those extra steps to ensure an outstanding outcome! It is not a burden to "go the extra mile" for our customers. It is our duty and our privilege. At SERVPRO of Mobile County, we are always Here to Help.^®

One Stop Shop

5/6/2020 (Permalink)

At SERVPRO of Mobile County, we are committed to being a “one stop shop” for all of your cleaning and restoration needs.  We take pride in customizing services to meet the unique needs of each residential and commercial client.  From water and fire damage to mold remediation, biohazard cleanup, specialized cleaning and construction services, we can handle any job from beginning to end.  Having one vendor to handle the entire job process means less stress for you by streamlining the workflow.  You have one point of contact and one company with you every step of the way.  Our complete menu of cleaning services also covers everything from floors and walls to rugs and textiles.  Our revolutionary Esporta washing system can clean a variety of soft contents from drapes and linens to leather goods and even porcelain dolls.  This amazing system has changed the way we look at washing and can even clean contents that have been affected by mold or sewage. When you call SERVPRO of Mobile County, you can also rest assured that you will be receiving superior results unrivaled by any other cleaning company.  Our team members undergo rigorous IICRC training and certification to ensure that they are knowledgeable in the best methods to suit each, unique situation they may face.  We also utilize cutting edge technologies to provide you with the outstanding results you can only get from SERVPRO of Mobile County.

Communication - Why It Matters

5/6/2020 (Permalink)

Experiencing a disaster in your home is one of the most traumatic and stressful events you will ever endure.  You want to begin the healing and recovery process as quickly as possible.  We understand that when we arrive on-site you may be overwhelmed, and we want to make sure we do everything we can to help. Recently, as part of a new customer service initiative, we created Frequently Asked Question (FAQ) fliers to leave behind with our customers.  These fliers are loss specific (fire, water, storm, mold, cleaning) and they answer some of the most common questions we encounter from customers after the initial on-site visit.  We feel that it’s important for you to have something tangible to refer back to if you have questions during the duration of the cleanup and restoration.  We also assign a JFC (Job File Coordinator) to each job at the onset.  Serving as your very own “customer concierge” they are your go to direct point of contact through the entire job process.  They handle all communication with your insurance company and keep you informed of the job status as it progresses.  We also utilize cutting edge technology, such as our DryBook Mobile that allows us to quickly and efficiently share electronic job diary notes and drying status reports with those who need them.  Consistent, clear communication is key to ensuring a positive service experience and SERVPRO of Mobile County will be with you every step of the way!

COVID-19 Cleanup Categories

4/23/2020 (Permalink)

As the COVID-19 pandemic continues to spread throughout the country, we want you to know that we are still here…WE ARE OPEN.  Our team members have extensive training, experience and knowledge to ensure they can handle the job properly.  SERVPRO of Mobile County is IICRC Certified in the removal of biohazard pathogens and we follow all standards as outlined by the CDC (Centers for Disease Control) and WHO (World Health Organization) regarding coronavirus cleanup.  We classify the cleanup of COVID-19 into 3 different categories in order to establish the proper protocol. 

• Proactive cleaning only. There have been no suspected or confirmed cases on the premises.
• Person under investigation (PUI) or possible exposure.
• Confirmed positive case on the premises.

We must determine which category your specific cleaning request falls under in order to determine proper PPE (Personal Protective Equipment) and cleaning product requirements.  As recommended by the CDC, we utilize only hospital grade disinfectants, including SERVPRO’s proprietary SERVPROXIDE.  All disinfectant solutions used are registered by the EPA (Environmental Protection Agency).  During these uncertain times, you can rest assured that SERVPRO of Mobile County will be Here to Help^®.  We will continue to serve both businesses and residents of our community throughout the duration of the pandemic.  If you would like more information on COVID-19 cleanup, contact our offices at 251-343-0534.

Construction Services Lines

4/20/2020 (Permalink)

We pride ourselves on being a "one stop shop," and we offer a wide range of services to meet the unique needs of each customer. Our Construction Services Division allows us to seamlessly handle every aspect of a water and fire loss, from mitigation through restoration.  Having a single vendor to handle every facet of the job eliminates the headaches that come along with coordinating through multiple companies.  We aren’t just limited to construction following unexpected damage either.  We offer a full line of construction services to meet all of your contracting needs.  We hold a Builder Remodeler Unlimited License from the State of Alabama Home Builder Licensure Board and our expert team has years of experience in the field.  Services offered include:

• Roof Tarping
• Board Up
• Drywall Installation
• Painting
• General Contracting
• HVAC Services
• Floor Repair/Replacement
• Plumbing
• Electrical
• Woodwork/Cabinetry
• Home Remodeling

For more information, give us a call at 251-343-0534.

Only the Name has Changed

3/31/2020 (Permalink)

Brothers and Co-Owners of SERVPRO of Mobile County - Christopher Mayhall on left and T. John Mayhall on right

Have you noticed the new name?  Well, we are here to assure you that nothing else has changed.  Christopher Mayhall entered the SERVPRO system nearly a decade ago when he purchased SERVPRO of South Mobile County.  His brother T. John Mayhall had the opportunity to join the franchise system in 2016 by purchasing SERVPRO of Mobile Northwest and North Mobile County.  Their father, Ray Mayhall, purchased SERVPRO of Southwest Mobile that same year.  Over the past four years, the operation has nearly doubled their number of employees and experienced exponential growth.  As they grew, the family-run operation transitioned from operating out of multiple locations to running under one roof.  In 2018, Ray began to transition out and retire, selling the Southwest Mobile license to T. John.  The dynamic brother duo forged ahead, adding new service lines and continuing to expand their business.  Through hard work and determination, they were able to quickly meet all the necessary requirements and receive approval from SERVPRO to operate under one consolidated franchise name.  We are happy to announce that moving forward, we will simply be known as SERVPRO of Mobile County!  One name, one purpose…Serving our community to the best of our capabilities and always being here to make it “Like it never even happened.”

Coronovirus - Proactive Cleanup

3/17/2020 (Permalink)

We are here to take care of you! You can rest assured we will continue to remain available 24/7 for both your non-emergency and emergency needs!

As COVID-19 continues to spread and closures grow rapidly, we wanted to remind you that SERVPRO of Mobile County is always available to help you 24/7 should you need us.  We are highly trained and certified in specialty cleaning including biohazard contaminants.  

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call SERVPRO of Mobile County today at 251-343-0534.

What To Do Until Help Arrives

11/9/2019 (Permalink)

Despite your best efforts to learn and implement precautions to prevent a water damage, it is often out of your control.  At SERVPRO of Mobile County, we often talk about preparedness tips to prevent or minimize the impacts of a water loss situation.  But we also want you to understand the best ways to reduce the impacts after the damage has occurred.  Before doing anything, you need to make sure that the home is safe to enter.  After a catastrophic flood event there may be electrical hazards, structural safety issues and contaminated water present.  However, after a water loss due to burst pipes, leaking water lines or other household causes, your first step would be to locate and stop the source of the loss. Wipe wood, furniture or other belongings to remove excess water.  If possible, place styrofoam or wooden blocks underneath furniture to prevent it from sitting in standing water.  Relocated smaller contents to an unaffected area of the house.  Move any rugs or floor coverings as well.  At SERVPRO of Mobile County, we guarantee that a first-responder will be on-site within an hour to evaluate the situation.  A crew will arrive on-site to begin mitigation work within 3 hours.  Until help arrives, utilizing these tips could help you minimize costs and save contents after a water loss.  

SERVPRO Serves: Feeding Firefighters

11/8/2019 (Permalink)

At SERVPRO of Mobile County we are proud to serve the Mobile area and we want to honor those who give so much to take care of our community. From this desire to give back, we developed our SERVPRO Serves: Feeding Firefighters program in 2016.  As part of this program, we draw two lucky fire stations each month to receive lunch on us!  This year, we decided to expand our reach to include municipalities in the greater Mobile area.  We also kick it up a notch each December by providing home-cooked holiday dinners to four fire stations.  We whip up holiday meals complete with all the trimmings to show our appreciation, but we feel like the ones receiving a gift.  It is so awesome to build new relationships and get to know so many of our brave local firefighters.  We love providing them with a small token of our thanks and hope to see this program continue to grow and thrive in the future.   

The SERVPRO Way

11/8/2019 (Permalink)

The job that we do each day can be so rewarding.  It can also be a very difficult job with long hours, extreme conditions and exhausting physical labor.  What we do is about more than just completing the mechanics of cleaning water or fire damage.  What we do is about making an impact on people’s lives.  Helping others when they need it most.  Helping our customers through some of the most difficult situations they have ever faced is what makes all the hard work worth it.  At SERVPRO of Mobile County, we realize that the technical aspects are just one factor of what it takes to be successful in this industry.  We deal with everything from fire damage that has destroyed homes, to biohazard cleanups following a tragedy.  We realize how important it is to give our team the tools to help others through these difficult situations.  We have implemented programs such as Motivational Monday and Team-building Tuesday to instill our employees with not just job skills but life skills.  To be the best in the industry, we don’t just build up employees, we empower people.  This is the SERVPRO of Mobile County way!

Fire Restoration

11/8/2019 (Permalink)

At SERVPRO of Mobile County, we are leaders in the fire restoration industry.  As part of a national franchise system that blazed the path to modern day fire restoration techniques, we know how to handle it all.  Our experience and training mean that we know how to approach each unique situation and create the most efficient restoration plans for the most outstanding results.  We understand that fire in your home may be one of the most stressful situations you will ever face.  That’s why we focus not only on the cleanup but also the customer care aspect.  We want to help make this process as easy as possible for you.  This means you can expect open communication, highly trained and IICRC technicians and the best technology and techniques available.  We also handle every step of the recovery plan, so that you don’t have to deal with multiple vendors.  From structure cleaning, contents packout and storage, and textile cleaning we do it all.  Making sure we return your home to its preloss condition is our top priority.  If you ever face a fire in your home, you don’t have to face it alone.  Call the experts at SERVPRO of Mobile County.

Storm Cleanup Experts

11/4/2019 (Permalink)

We talk a lot about storm cleanup at SERVPRO, but what exactly does that encompass?  Storm cleanup can refer to a wide variety of different situations.  From localized pop up severe events such as thunderstorms and flash flooding, to widespread natural disasters such as hurricanes and tornadic outbreaks.  The wide array of scenarios can leave a variety of damage in their wake.  That is why it is important to call the experts at SERVPRO of Mobile County, if you ever experience any type of damage as the result of a storm situation.  We have the knowledge and experience to handle any type of damage Mother Nature may throw your way.  As part of the national network of SERVPRO Storm Response franchises, we have responded to numerous storm situations throughout the country.  Our hands-on expertise means that you can trust you are receiving the best service each time we arrive on-site! 

No Need to Panic

11/1/2019 (Permalink)

If you suspect mold growth in your home or business, it can inspire a feeling of panic and dread.  You have heard horror stories, from a friend of a friend of a friend about the health repercussions that mold can cause.  You immediately recall the news stories about “killer mold”.  As a certified mold remediation specialist, SERVPRO of   Mobile County is here to help allay some of your fears.  First, we want you to realize that mold is a natural element that exists in virtually all environments.  Problems occur when conditions arise, such as excessive moisture, that allow for exponential growth.  This is when you want to call in an IICRC certified restoration company such as SERVPRO of Mobile County to help you treat the issue.  The process begins with an initial inspection to assess the growth and determine the best course of action.  Each situation is evaluated on an individual basis and we create an individualized work process based on your unique factors.  If you think you may have a mold issue in your home or business, give us a call today at 251-343-0534.

Its All In the Name

11/13/2018 (Permalink)

Choosing a company to take care of your home is a big decision.  From insurance coverage to maintenance, pest control and remediation, you want to make sure you find the most qualified candidates to care for your investment.   Often, choosing a remediation company can be a daunting task because the decision must be made after a stressful event such as fire or water damage.   When you choose SERVPRO of Mobile County, you have the peace of mind that comes along with the SERVPRO name.  For nearly 50 years, SERVPRO has been synonymous with remediation and restoration excellence. We have led the industry in innovation and customer satisfaction.  We follow all IICRC standards and make sure our highly trained team is always up to date in all certification areas.  SERVPRO of Mobile County is the clear choice when the unexpected happens, but don’t take our word for it!  Check out our online reviews and see for yourself what your friends and neighbors have to say.  

Our Team

11/13/2018 (Permalink)

At SERVPRO of Mobile County, we understand that equipment, knowledge and techniques are vital to providing great customer service.  However, none of that matters without the team to stand behind it all.  We are committed to providing our employees with ongoing education and certification opportunities to not only help them grow, but to help them provide better service to each of our customers.  Knowledge is powerful in our line of work and we are lucky to have the support of a national franchise system that has been leading this industry for nearly five decades.  This pool of wisdom allows us to draw from each other’s real-world experience and, combined with ongoing IICRC training and certification, truly gives us the leading edge.  If you experience a fire or water damage, call SERVPRO of Mobile County.

We Have Seen it All

11/13/2018 (Permalink)

When it comes to handling water damage in the Mobile area, nobody has more experience than SERVPRO of Mobile County.  Our experience means that we have seen it all and handled it all.  From minor water damage from leaking pipes to full-fledged weather-related flooding situations and even catastrophic hurricane recovery, we have done it all.  No job is too large or too complicated for our highly trained team to handle.  Each one of our team members have been IICRC certified in water restoration and they are driven by our unique customer service principles.  We understand that a water damage can be a traumatic experience, no matter the size.  We have set procedures and systems in place to ensure we make the process as stress free as possible for our customers.  At SERVPRO of Mobile County, it isn’t just about cleaning up.  It’s about caring for and helping everyone that calls on us.  If you experience a water loss in your home, give us a call at 251-343-0534.

Fast Response

11/13/2018 (Permalink)

When you are standing ankle deep in water in your home, you need help and you need it now!  At SERVPRO of Mobile County, we are committed to providing you with the fastest response times available!  As part of that commitment, we have developed our own policies and procedures to ensure that you are taken care of in a timely manner.  We have set in place our 30/1/3 rule to guide our response and honor our quick service pledge.  This rule means that you will receive a call back within 30 minutes of the initial call reporting the loss.  Within an hour, one of our First Responders will be on-site to evaluate the situation and develop a treatment plan for your home.  Finally, within 3 hours, our crews will be on-site to begin the mitigation process.  When you call SERVPRO of Mobile County, you know you will receive the fastest service possible when you need it most!

Leaders in Fire Restoration

11/13/2018 (Permalink)

What makes SERVPRO of Mobile County a leader in fire restoration?  For, starters we are part of a national franchise system that has set the standard in the industry.  We are proud to be part of this networks serving the greater Mobile area because it means we can provide the best service possible to our clients.  We understand each variable of a fire loss and we have the knowledge to develop the most effective treatment plan possible based on each customer’s needs.  We have worked hard to expand our facilities and technologies to ensure that we can care for you during each step of the recovery.  We can take care of everything from board ups and structure cleaning to packout, contents cleaning and storage.  We have even invested in a state of the are Esporta machine that means we can now clean soft contents that would have previously been deemed unsalvageable.  If you are ever faced with a fire in your home, SERVPRO of Mobile County wants you to know we truly are Here to help.®

Experts in Clean

11/13/2018 (Permalink)

At SERVPRO of Mobile County, we understand that cleaning needs come in all shapes and sizes.  We offer a full range of specialized cleaning services to meet all of those unique needs.  From carpet and tile cleanings to post construction cleaning, we have the experience, equipment and skilled team members to take care of it all.   We also offer customized annual maintenance packages designed specifically for our commercial customers.  You choose the services and frequency and eliminate the hassle of trying to decide on when tasks will be completed.  Our Esporta washing system can clean a wide variety of textiles and soft contents, even those that may have been damaged by mold, soot or sewage.  When you choose SERVPRO of Mobile County to handle your specialized cleaning services you get peace of mind knowing that you have the industry experts taking care of your needs.  We have seen it all and cleaned it all!